At kitchenkaty, we are committed to providing you the finest products along with excellent service. In order to accomplish this, we gather, use and share certain personal information. Our online privacy policy describes what we gather, with whom we share it, and how you may direct us not to share certain information with certain parties. Because the security of your personal information is very important to us, we restrict access to your nonpublic personal information to those employees who need to know that information to provide products or services to you. We also maintain physical, electronic and procedural safeguards that comply with federal regulations to protect your nonpublic personal information. By visiting the Site, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use or access the Site.

INFORMATION COLLECTION

Whenever you shop with kitchenkaty (online, or by phone) we obtain from you the information we need to complete your transaction. This may include, but not necessarily be limited to, your name, address, telephone number, e-mail address, and credit card number. We also retain details of your specific product purchases and transactions with us. If you register with us online, we may ask for additional information, such as your age, interests or product preferences. If you contact kitchenkaty, we may keep a record of that correspondence. To improve our web site, we may collect non-personal information about how users navigate through the site.

We cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Policy. For example, we may be forced to disclose information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they unlawfully collect from the Site. We will try to protect your privacy, however, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

USE AND DISCLOSURE OF INFORMATION

We use the information we collect to process your purchase transactions, to send you marketing and promotional materials by mail or e-mail, and to help us improve our store and online product assortments and services for you. We also may use your personal information to resolve disputes, troubleshoot problems, respond to your inquiries, detect and protect against error, fraud, or other criminal activity, and for any other purposes that kitchenkaty deems appropriate.

We may provide information we collect to third party service providers that help us bring you our products and services, for example, a company that distributes our catalogs.

We may provide information we collect to carefully selected third parties when we believe their products or services may be of interest to you. If we have collected your information as part of a sweepstakes program, we may provide information we collect to our sweepstakes partners.

OPT OUT PROCEDURES

If you prefer that we not disclose non-public personal information about you to non-affiliated third parties, you may opt out of those disclosures, that is, you may direct us not to make those disclosures. If you wish to opt out of disclosures to non-affiliated parties, you may do so by writing to:

support@kitchenkaty.com

COOKIES

We (or our third-party service providers) use cookies to track visitor activity on the Site. A cookie is a text file that a website transfers to your computer’s hard drive for record-keeping purposes. Our cookies assign a random, unique number to each visitor’s computer. They do not contain information that would personally identify the visitor, although we can associate a cookie with any identifying information that is or has been provided by a Customer while visiting our Site. We or our third-party service providers use cookies that remain on your computer for a specified period of time or until they are deleted (persistent cookies). These cookies record clickstream information (data reporting the URLs, or names of the pages, on our Site that have been visited). We may also use cookies that exist only temporarily during an online session (session cookies). These cookies allow you to log in to your account and they allow us to identify you temporarily as you move through the Site. Most browsers allow users to refuse cookies, but doing so may impede the functionality of some portions of our Site.  

We or our third-party service providers use cookies to collect information around abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the cart is considered abandoned, an SMS message will be sent as a reminder.

CHANGES TO THIS POLICY

We may make changes to this Privacy Policy at any time. We will communicate any such changes by updating this page, notifying you by email if you have registered your email address with us, or in writing, as required by law. Otherwise, we will post any changes to this Privacy Policy at www.kitchenkaty.com/policies/privacy-policy as soon as they go into effect. We encourage you to frequently review our Privacy Policy regularly for any changes.

ONLINE ACCOUNT REGISTRATION

Registering with kitchenkaty.com will make your online shopping faster and easier. We can store your shipping addresses and billing information so that you don’t have to enter them each time you shop. You will also be able to save your favorites, check your order status, and review your order history. Your registered information will be securely stored with us, and you can add, delete, or change your registered information at any time using your password.

E-MAILS

We may send promotional e-mails to you only if you have asked to receive them. Each time you receive an e-mail from us, you will be given the opportunity to “opt-out” or stop receiving them. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or account information. Please be careful and responsible.